FAQ

How can I contact Urban Vanta?

You can contact us via email at info@urban-vanta.com. Our customer support team is happy to assist with questions regarding your order, products, or general inquiries.

Do you ship internationally?

Yes, we currently offer delivery to Denmark and the United Kingdom.

Where are the products shipped from?

All Urban Vanta products are shipped from our main warehouse, ensuring reliable delivery to our customers in Denmark and the United Kingdom.

Can I change or cancel my order?

To ensure quick processing, changes or cancellations must be requested within 12 hours of placing the order. After this period, changes may no longer be possible if the order is already being processed or has been shipped.

Once your order has been delivered, you can request a return according to our Refund & Return Policy.

What payment methods do you accept?

We accept the following secure payment methods:

  • VISA

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

All payments are securely processed using encrypted payment systems.

When will my order be processed?

Orders are processed Monday to Friday within 1–3 business days, excluding holidays. Additional processing time may occur during busy periods or promotions. Shipping typically occurs the business day after order processing.

What is the delivery time?

The estimated delivery time to Denmark and the United Kingdom is 7–10 business days. Most orders are delivered within this period, but delays may occur due to high demand, transportation issues, or unforeseen circumstances.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipping date:

  • You may be eligible for a full refund.

  • A discount code may be offered as compensation for delayed delivery.

  • If a package is confirmed lost, a refund will be issued.

Please contact us at info@urban-vanta.com for assistance.

How do I return an item?

To initiate a return, please send an email to info@urban-vanta.com. Returns must be approved before items are sent back. Defective or incorrect items must be returned before a refund can be processed.

You may also choose an exchange instead of a refund. See our Refund & Return Policy for full details.

What if the item I receive is defective, incorrect, or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately and include:

  • Your order number

  • Clear photos of the item

  • A brief description of the issue

The item must be returned before a refund is issued. If desired, a replacement can be sent instead.

When will I receive my refund?

Refunds are issued to the original payment method used at checkout.

Credit and debit card refunds are usually processed within 7 business days after receiving the returned item or an approved cancellation.

If you have not received your refund after this period, please contact your bank, as processing times may vary.

Security & Privacy

At Urban Vanta, your security and privacy are very important to us. We use secure payment systems and handle all personal information in accordance with applicable Danish and UK data protection laws.

See our Privacy Policy for more information.