Shipping policy
At Urban Vanta, we are committed to providing reliable, transparent, and efficient delivery for all orders. Please review the information below before placing your order.
Company Introduction
This website is operated by Urban Vanta and serves customers in Denmark and the United Kingdom. All orders are processed and shipped with the aim of ensuring a smooth and reliable shopping experience tailored to these markets.
Shipping Costs
We offer free delivery on all orders to Denmark and the United Kingdom.
Shipping cost:
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Denmark: DKK 0 per order
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United Kingdom: GBP 0 per order
Applies to: All order sizes and eligible delivery addresses in Denmark and the United Kingdom.
Processing Time
Order cutoff: 8:00 p.m. local time.
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Denmark: CET/CEST
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United Kingdom: GMT/BST
Orders are processed within 1–3 business days, Monday through Friday.
Orders placed on weekends or public holidays are processed from the next business day. Local public holidays in Denmark and the United Kingdom may affect processing times.
Delivery and Transit Time
The estimated delivery time is 7–10 business days to both Denmark and the United Kingdom.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs clearance, regional conditions, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking link so you can follow the delivery online.
Returns and Damaged Items
If you are not satisfied with your order, or if your item arrives damaged, incorrect, or defective, please contact us within 30 days of delivery at:
Return instructions will be provided after your return request has been approved. See our Refund & Return Policy for complete information about returns, refunds, and conditions.
Important Information
Urban Vanta is not responsible for delays caused by carriers, customs authorities, or other circumstances beyond our control.
Customers are responsible for providing accurate and complete delivery information at checkout.
Failed deliveries due to incorrect or incomplete addresses may result in additional shipping costs.
International deliveries to the United Kingdom may, in some cases, be subject to customs clearance or local import procedures. Any applicable costs will depend on the selected delivery method and the applicable regulations.
Customer Support Hours
Monday–Friday: 9:00 a.m.–5:00 p.m. CET/CEST
Saturday and Sunday: Closed
Customers in the United Kingdom should be aware of the time difference between Denmark and the United Kingdom.