Refund policy
At Urban Vanta http://urban-vanta.com/, your satisfaction is important to us. This policy explains our return, refund, and cancellation terms in accordance with applicable Danish and UK consumer protection legislation.
Returns
You may request a return within 30 days of delivery.
To start a return, please contact our customer support at:
info@urban-vanta.com
Return shipping is paid by the customer unless the item is defective, damaged, incorrect, or not as described. In these cases, we cover the return shipping costs.
Exchanges
We accept exchanges. Contact our customer support if you wish to change your order; however, we have a deadline of 20:00 local time:
Denmark: CET/CEST
United Kingdom: GMT/BST
Information About Consumer Rights
Nothing in this policy limits or excludes your rights under applicable Danish and UK consumer protection legislation.
Under Danish and UK law, you may be entitled to repair, replacement, or a refund if a product is defective, unsafe, materially different from its description, or does not meet acceptable quality standards.
Restocking Fees
We do not charge restocking fees.
Refunds
Once your return has been received and inspected, refunds will be processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
You will receive an email confirmation when your refund has been completed.
Processing times may vary depending on your payment provider or bank.
Return Conditions
Items must be returned in their original packaging, including all accessories.
Products must be unused and in their original condition, except where inspection is necessary.
Items must be securely packaged to prevent damage during return shipping.
If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for diminished value may be applied where permitted by law.
Liability
We are not responsible for delays or damage that occur during return shipping.
Customers are encouraged to inspect their order within 24 hours of delivery and report any issues immediately.
Return Method
Returns are accepted by mail only.
Defective, damaged, or incorrect items qualify for a refund of return shipping costs.
All other returns are the customer's responsibility.
Address Changes
If you need to update your delivery address, contact us immediately at:
info@urban-vanta.com
Although we make reasonable efforts to update your information, changes cannot be guaranteed once an order has been processed.
Undeliverable Packages
If a package is returned due to an incorrect address, refusal of delivery, or failure to collect it from a pickup location, we reserve the right to charge additional return and reshipping costs.
Important Address Notice
Our registered business address is not a return address. Returns sent without prior approval may not be received or processed.
All returns must be approved by our customer support before items are shipped.
Company Information
Store Name: Urban Vanta
Website: http://urban-vanta.com/
Markets Served: Denmark and the United Kingdom
Registered Address (Non-Return Address):
PMB 9003 Paxlaan 10
2131 PZ Hoofddorp
Noord Holland
Netherlands
Email: info@urban-vanta.com